SOLUTIONS

COMPREHENSIVE DELIVERY SOLUTIONS

Final Mile Delivery

We are committed to delivering exceptional service for the drop-off, room of choice, and white glove delivery of Appliances, Furniture, Bedding, Fitness Equipment, and Large Package Items. Our service commitment encompasses in part and up to all that our clients and their customers expect and deserve, ensuring a satisfying experience with every interaction.

Safe and Secure Transport
On-Time Arrival
Delivery Communication
Respect the Customer, Home & Product
Unbox and Safely Set-In Place
Connect, Assemble and Test
Relocate or Haul Away the Old
Clean Up Work Area
Present: Work Performed & Product
Professional delivery team
Complex installation service

Complex Installation

When the delivery goes beyond the standard drop off, threshold, connect and assembly needs, our experienced technical skill-set teams are here to fulfill a seamless experience.

  • Same ODP Service Commitment
  • Specialized Expertise
  • Well Versed in Local Requirements
  • Appliances: Gas, Water and Light Electrical

Rapid Response Teams

Need extra hands for a big sale, holiday staffing, managing backlogs, or covering vacations, our Rapid Response Teams are ready to be deployed whenever and wherever you need them.

  • Experienced Teams
  • Fully Compliant
  • Travel Ability
  • 26' Box Trucks
Rapid response delivery team
Elevated delivery support

Elevated Delivery Support

Our retail experience has shown us how crucial process execution is to brand loyalty, delivery experience, and customer retention. The ODP customizable support program is specifically designed to enhance performance and help you achieve your fulfillment objectives at the highest level.

  • Dedicated Leadership
  • On-Site or Remote Support Representatives
  • In the Moment Route Monitoring of Each Delivery & Install
  • Real Time Driver, Client & Customer Support
  • Process Inspection & Validation

Comprehensive Claims Management Platform

Our advanced claims management system provides complete transparency and control over the entire claim lifecycle, ensuring optimal outcomes for all stakeholders.

Real-Time Claim Tracking

Monitor claims progress from submission to resolution with live status updates and timeline tracking.

Easy Submission Process

Streamlined digital forms with guided workflows, automatic validation, and instant confirmation for hassle-free claim submissions.

Secure Document Management

Encrypted file storage with role-based access controls and comprehensive audit trails for compliance.

Key Platform Benefits

Streamlined claim submission process with automated validation
Intelligent routing and assignment based on claim type and priority
Automated notifications and status updates for all stakeholders
Claim Submission Form Screenshot

Enhanced Customer Experience

  • Self-service claim tracking portal with 24/7 access
  • Proactive communication throughout the claim lifecycle
  • Mobile-optimized interface for on-the-go access
  • Transparent status updates with detailed timeline view

Operational Excellence

  • Reduced processing time with automated workflows
  • Improved accuracy through intelligent validation systems
  • Enhanced compliance with audit trail capabilities
  • Scalable architecture supporting business growth